Your privacy is important to us. This Privacy Policy covers what we collect and how we use, disclose, transfer and store your information.

Our GDPR Data Officer can be contacted by email at [email protected]

We are committed to providing you with relevant information about, and control over, how we process your personal information.

This policy explains what personal information we may record, why we do so, how you may control the use of your information and how we protect your information. Details of your legal rights and how to exercise them are also set out below.

This policy was last updated on 21 Jan 2024. Any future changes to our policy will be reflected here.

THE DATA PROTECTION PRINCIPLES

We will comply with the UK GDPR and the DPA 2018. Article 5 of the UK GDPR contains the data protection principles, which require that personal data shall be:

• Processed lawfully, fairly and in a transparent way.
• Collected for specified, explicit and legitimate purposes and not used in any way that is incompatible with those purposes.
• Adequate, relevant, and limited to what is necessary.
• Accurate and, where necessary, kept up to date.
• Kept for no longer than is necessary for the purposes we have told you about.
• Kept securely.

We operate according to the principles of the UK General Data Protection Regulation, the Data Protection Act and the Privacy and Electronic Communications Regulations, regardless of the location of the data subject.

WHAT INFORMATION DO WE COLLECT?

We collect information from you if;

• you visit one of our sites and provide your email address to our team
• you subscribe to our newsletter
• you submit an enquiry one of our forms
• you pre-register for one of our events
• you book a ticket for an event
• you book a table or make a corporate enquiry
• you engage with us on social media
• you enter prize draws or competitions
• you fill in any forms e.g if you have an accident at any of our sites, lost property etc
• you visit one of our sites which have CCTV systems operating for the security of both customers and staff
• you visit one of our sites we may have photography / recording / filming taking place that may be used for promotional material

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one or more of the following ways:

• You may receive news via email about special offers and promotions, you can opt out of at any time
• to respond via supplied contact details regarding your enquiry (email, telephone or post)
• to personalise your experience (your information helps us to better respond to your individual needs)
• to improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you
• to send periodic emails about our company, product news or service information, etc.
• to promote our tenants, events and sites over our social media channels
• to administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering
• to send you communications required by law or which are necessary to inform you about our changes to the services we provide you e.g. updates to this Privacy Policy
• to create rich and engaging content for our website, social media and newsletters through the medium of photography and videography

WHO WE SHARE INFORMATION WITH AND HOW WE PROTECT YOUR INFORMATION

Ticket bookings: (from event booking forms): Data is processed by our third-party data processor (DICE), which is secure and adheres to the GDPR.

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We may also share your personal data with other processors in order to be able to provide you with our services, such as payments processors, marketing, and cloud storage solutions. We only do this when we have reason to do so and will never sell your data.

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it, and we ensure that our vendors do the same by entering into Data Processing Agreements where appropriate.

HOW WE USE COOKIES

See our Cookie Policy for information on the cookies we use.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties any personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you. Such trusted parties may have access to personally identifiable information on a need-to-know basis and will be contractually obliged to keep your information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

OUR LEGAL BASIS FOR PROCESSING YOUR INFORMATION

When you attend one of our sites, our lawful reason for processing your personal information such as via CCTV (Closed Circuit Television) is that we have a legitimate interest in doing so. This means that we can process your personal information if

• we have a genuine and legitimate reason; and
• (ii) are not harming any of your rights and interests. Our legitimate interests in using CCTV cameras in our sites is to protect our guests, staff
•  

YOUR RIGHTS

You have rights under the data protection legislation and, subject to certain legal exemptions, we must comply when you inform us that you wish to exercise these rights. There is no charge unless your requests are manifestly unfounded or excessive. In such circumstances, we may make a reasonable charge or decline to act on your request. Before we action your request, we may ask you for proof of your identity. Once in receipt of this, we will endeavour to process the request without undue delay.

You can contact us if you wish to complain about how we collect, store, and use your personal data. It is our goal to provide the best possible remedy with regard to your complaints. 

Right to complain – If you are unhappy with the way in which your personal information has been or is being processed, you have the right to make a complaint about it to the Information Commissioner’s Office (ICO). They can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

www.ico.org.uk

RETAINING YOUR INFORMATION

We will only keep your personal data for as long as is necessary to fulfil the purposes we collected it for, which may include satisfying any legal, accounting, or reporting requirements.

When calculating the appropriate retention period for your data, we consider the nature and sensitivity of the data, the purposes for which we are processing the data, and any applicable statutory retention periods. Using these criteria, we regularly review the personal data which we hold and the purposes for which it is held and processed.

When we determine that personal data can no longer be retained (or where we must comply you request us to delete your data in accordance with your right to do so) we ensure that this data is securely deleted or destroyed.

YOUR OBLIGATIONS

If any of your personal data changes whilst you are a user of our services, it is important that you update the information within your account to ensure that the data we hold about you is accurate and up to date.  

CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 21 January 2024

CONTACTING US (GDPR DATA OFFICER)

If there are any questions regarding this privacy policy, you may contact our Data Protection Officer using the information below. Email: [email protected]