1. Introduction
Immersive sports limited and 4theFans are dedicated to being inclusive and accessible. This guide provides an overview of our events with regard to accessibility. If this doesn’t fully answer your questions, then please do not hesitate to get in touch with a member of our team using the contact details below.

2. Contact Details
For access-related enquiries, please email [email protected]

3. Event Description
4thefan runs events all over the country at both existing venues, and our own pop-up venues. For existing venues please check the access policy for the event you wish to attend. For all our events we will aim to ensure that access is prioritised to those who need it, ensuring that anyone attending can access the full show.  If you have any questions or concerns then please contact either the venue, or [email protected]

4. Travelling To And From Our Venues
The majority of our venues will not have dedicated parking due to their locations within cities and built up areas. We therefore encourage our customers to utilise public transport. When planning our events we look to ensure that our events are close to major travel hubs.  At some of our events there will be limited parking which will be prioritised to those with accessibility requirements.

5. On Arrival
On arrival there will usually be a General Admission queue, a VIP queue, and a disabled entry queue. If you have any accessibility requirements, please make use of the disabled entry queue and a member of staff will assist you and direct you to your seat/reserved location.

On approaching the entrance; please make yourself known to management or security present who will be able to assist.

All customers are required to be searched on a condition of entry. Please note we may have metal detecting search arches in place; if for any reason you are concerned about these from an access or medical point of view; please do let security and/or management know.

6. Tickets
We provide all customers with access needs complimentary tickets for a carer, assistant or support worker. Once you have purchased your ticket, please get in touch as soon as possible to request this ticket to be sent out.

Whilst the majority of our events are ‘standing’ only shows, we can arrange early access for wheelchair users to allow them to become familiar with the layout before other customers are allowed into the venue.

7. Toilets
We have male and female toilets located around our sites.  All our events also have accessible access toilets.  These will be clearly signposted.  If you have any concerns or need directions please speak to a member of staff.

8. Performance Access
If you require any of the below; please contact us [email protected] before the event so we can confirm we are able to arrange.
• If you require captioned or signed facilities.
• If you have a vision impairment and require assistance.
• If you require any large print materials.
• If you need early access as a wheelchair user.

10. Assistant Dogs
We allow both assistance and guide dogs at our events. Please email us in advance of the event you wish to attend so we can discuss the procedure and answer any of your questions.

11. Special Effects
We occasionally use a variety of special affects during performances and events, including but not limited to: strobe lighting, lasers, confetti blasts and smoke machines. If you are concerned about any element of special effects, please contact the venue on [email protected]

If an element of special effects means that you are no longer able to attend an event, we will offer a full refund for your ticket and/or the tickets of your party with whom you were attending the venue with.